Panorama Logo

On Air

Frontline workers reveal what it’s like working during COVID

ABC News: Daniel Fermer

Frontline retail workers have been one of the many unsung heroes during the coronavirus pandemic.

From keeping the shelves stacked to chatting with customers while making the morning coffee, if they didn’t continue to work throughout the pandemic, Victoria would feel even more dystopian.

Reporter Millie Spencer spoke to two frontline workers on their experiences during the pandemic as they try to stay grateful and deal with customers.


Alex Morris, Deli worker
John Riddell, Supermarket worker


Millie Spencer

More by Panorama


Chronic disadvantage found among social housing tenants

The first report of longitudinal study Maximising Impact has highlighted the chronic, often lifelong disadvantage experienced by social housing tenants, revealing complex […]


Beyond the headline: Youth workers respond to Mary’s Group

Mary’s Group owners defended comments made in their podcast The Fat, calling some youth hospitality workers “self-entitled, little f-s”. Their discussion was […]

News Talk_Pano Presents - TEMPLATE (1)

News Talks #17: Casual employment leaves uni staff vulnerable to wage theft

Reporters Laura Green and Holly Mark spoke with Annette Herrera from the University of Melbourne – a co-convener of the University‚Äôs Casuals […]